helpdesk system

A self-improving helpdesk service systemusing case-based reasoning techniques

KH Chang, P Raman, WH Carlisle, JH Cross - Computers in Industry, 1996

Citado por 40 Artigos relacionados Todas as 5 versões

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iHelp: An intelligent online helpdesk system

D Wang, T Li, S Zhu, Y Gong - IEEE Transactions on Systems, Man, and Cybernetics, …, 2011

Citado por 26 Artigos relacionados Todas as 13 versões

[PDF] psu.edu

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Helpdesk system and method

H Mannarsamy - US Patent 7,073,093, 2006

Citado por 22 Artigos relacionados Todas as 4 versões